Privacy Policy
1) About this policy
Mo Words trading as Ministry of Words (whom we will refer to as ‘we’, ‘us’ or ‘our’) are committed to protecting the privacy of your personal information in accordance with Australian privacy laws.
Our Privacy Policy sets out how we, and our related entities collect, use, and disclose your personal information.
Our Privacy Policy complies with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) as amended from time to time (‘Privacy Act’).
This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. We may from time to time update this Privacy Policy. All personal information collected and held by us will be governed by the most recently updated Privacy Policy in line with the Australian Privacy Principles.
2) Information we may collect
Information we may collect from you includes, but is not limited to;
your name, address, telephone numbers, social media handles, business, and e-mail address;
personal information you provide to us when you participate in a promotion, competition, promotional activity, survey, market research, subscribe to our mailing list;
your bank, credit or debit account details when you make a purchase;
your records of communication with us;
if you visit our website, your website usage information such as your IP address.
3) The purpose for collecting your personal information
Except where required by law, the personal information you provide is used for the following purposes;
to deliver the specific information or services you have requested. For example, if you have requested further information on our services;
to make you aware of new and additional products, services and opportunities available to you;
to improve our products and services and better understand your needs, including sending you a Customer Satisfaction Survey from time to time.
Under data protection law we are required to advise you on the legal basis for processing your personal data. For the most part, the processing of your personal information is based either on a) our legitimate interests related to us providing you services you have requested or otherwise your customer relationship with us, or b) your consent, where requested.
4) How we may use and disclose your personal information
We may use your personal information for:
the primary purposes for which it was collected;
administering and responding to your enquiry or feedback about our products and/or services;
conducting, and allowing you to participate in, a promotion, competition, promotional activity, survey, market research;
promoting and marketing our current and future products and services to you, informing you of upcoming events and special promotions and offers and analysing our products and services so as to improve and develop new products and services;
improving the operation of our websites.
We may disclose personal information we collect from you:
to our related companies, suppliers, consultants, contractors or agents for the primary proposes for which it was collected or for other purposes directly related to the purpose for which the personal information is collected.
where the law requires or authorises us to do so;
to others that you have been informed of at the time any personal information is collected from you;
with your consent (express or implied), to others.
We do not disclose your personal information for any secondary purposes unless your consent has been given or as required by law.
We do not sell or rent any personal data about you to any third party.
5) How your personal information is stored and secured
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access by restricting access to the information in electronic format and by appropriate physical and communications security.
If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as is possible.
We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.
6) Your rights
We will require you to prove your identity before granting access to your personal data. We will process your request within the timeframe required under the relevant law.
You have a right to ask us to delete or remove your data where you have successfully exercised your right to object, or where we are required to erase your personal data to comply with local law. Please note, we may be required to retain certain information by law and/or for our own legitimate business purpose. But when we do so, we will inform you.
You have the right to request a correction and/or updating of your personal data.
You can withdraw your consent for us to use your personal data at any time. If you do withdraw consent, that will not affect the lawfulness of what we have done with your personal data before you withdrew consent.
If you exercise the rights above and there is any question about who you are, we may require you to provide information from which we can satisfy ourselves as to your identity.
7) Transfer of ownership
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, your Personal Information may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of our business (or its assets) will continue to have the right to use your Personal Information in accordance with the terms of this Privacy Policy.
8) Complaints and disputes
If you have reason to believe that we have not complied with our obligations relating to your personal information under this Privacy Policy or under the Privacy Act, please refer any compliant to queries to us.
We will ensure your compliant is handled in an appropriate and reasonable manner. Where necessary we may consult with our related entities and partners in order to deal with your complaint. A written notice of our decision regarding your complaint will be provided to you. If you are not satisfied with the outcome, you may contact the Office of the Australian Privacy Commissioner:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
9) Contact us
If you have any questions about this Privacy Policy, our approach to privacy or you would like to exercise any of the rights mentioned in this Privacy Policy you can contact us.
Email: hello@ministryofwords.com.au